SDE IT Support

Address
SDE Computer Complex
School of Design and Environment
National University of Singapore
4 Architecture Drive
SDE1 #04-01
Singapore 117566

Operating Hours
Room Open Close Remarks
Staff Computing Suite
Mon-Fri 8:30am 5:30pm *Normal Mode
Mon-Fri 5:30pm 8:30am *Secure Mode
Saturday 8:30am 1:00pm *Normal Mode
Saturday 1:00pm 8:30am *Secure Mode
Sunday & Public Holiday
Whole Day
*Secure Mode
Student Cluster
(Term Time) Mon-Fri 9:00am 5:30pm *Normal Mode
(Term Time) Mon-Fri 5:30pm 10:00pm *Secure Mode
(Term Time) Saturday 9:00am 11:00pm *Secure Mode (CR4 Only. All Other Rooms Closed)
(Term Time) Sun & P.H
Closed
(Vacation/ Exam) Mon-Thu 9:00am 5:30pm *Normal Mode
(Vacation/ Exam) Fri 9:00am 5:00pm *Normal Mode
(Vacation/ Exam) Sat, Sun & P.H
Closed
  1. Normal Mode: - access by smart card, pin number not required
  2. Secure Mode: - access by smart card, pin number required
  3. Staff Computing Suite is strictly for staff only
  4. Student Clusters are strictly for all teaching staff, research assistants, undergraduate and graduate students of School of Design and Environment
  5. Please direct all queries and request to SDE IT Helpdesk :
  6. Contact No : 6516-1664

Staff
Sean Siew Chua Senior Laboratory Executive
Lim Yao Ho Lab Technologist
De Guzman Kimberly Cyrill Specialist Associate
Clement Choo Lab Technologist

Scope of work

  1. Provide IT HelpDesk Services to SDE teaching, administrative, laboratory, research staff, and students.
  2. Service and maintenance of computers, IT equipment and software applications in student clusters, staff offices, seminar rooms, lecture rooms, department offices, laboratories.
  3. Support lecture and tutorial classes with installation, testing and configuration of software applications and computers in student clusters.
  4. Administer Smart Card Access for SDE.
  5. Support users using the DataStream Services (Dept of Real Estate), providing financial and economic information for investment research and analysis.
  6. Support users using the Bloomberg Services (Dept of Real Estate).
  7. Liaise with NUS IT Care regarding school facilities network connectivity issues.
  8. Assist in Data Wiping for school's computers.

Location of Computer Rooms System Specs: Software Available: Accessories Available:
CR1 Dell OptiPlex 9010, 3rd Gen Intel Core i5-3570, 3.4GHz, 16GB DDR3 SDRAM, 1TB Harddisk, 1GB AMD Radeon HD7470 Video Graphic, 21.5” Wide Screen LED, Windows 7 Enterprise 64bit Adobe Design and Web Premium CS6,
Microsoft Office 2010 32bit,
AnyLogic 7.1.2
Arena Simulation
ETAB 2015
Datakustik CadnaA 4.6.155

DVD+-RW with Dual Layer Write Capabilities
CR2 Converted to MSc ISD Studio
No Access to all students except graduate students taking MSc ISD Program
   
CR4 Dell OptiPlex 990, Intel Core i7-2600, 3.40GHz, 8GB DDR3 SDRAM, 1TB Harddisk, AMD Radeon HD6450 1GB DH Video Graphic, 22" LCD, Windows 7 Enterprise 64bit. Dell 990
Adobe Web Premium CS5,
Microsoft Office 2010 32 bit,
AnyLogic 7.1.2,
AgenaRisk 6.0,
ANSYS 15.0-Fluent/CFX,
ANSYS 17.1-Fluent/CFX,
IESVE 2015 Feature Pack 02 Hotfix 02,
Palisade DecisionTools Suite 7.0.1 Ind,
SPSS 24 64bit,
Stata 14/MP 64bit,
Oracle Crystal Ball,
SketchUp v8, v2015, v2016,
ArchiCAD 19 INT,
MEP Modeller for ArchiCAD 19 INT, ArchiCAD Connection for Revit 2016 INT,
Polygon Counting Tool 19 INT,
Solibri IFC Optimizer v2.1.4,
Solibri Model Viewer v9.6,
Autodesk Structural Analysis Toolkit for Revit 2016,
Autodesk Revit 2016,
Autodesk Navisworks Manage 2016,
Autodesk AutoCAD 2016,
Autodesk Showcase 2016,
Autodesk AutoCAD Raster Design 2016,
Glodon Takeoff for Architecture and Structure TAS2016,
Glodon Takeoff for Rebar TRB2016
Dell 990
CD-RW/DVD+-RW with Dual Layer Write Capabilities
Dell OptiPlex 9020, 4th Gen Intel Core i7-4770, 3.40GHz, 16GB DDR3 SDRAM, 256GB SSD Drive, 500GB Harddisk, 1GB AMD Radeon HD8490 Video Graphic, 1GB AMD Radeon R5 240 Video Graphic, 23" Wide Screen LED, Windows 7 Enterprise 64bit. Windows 8.1 Enterprise 64bit. (Last 2 back rows)
Reserved for Graduate Students taking MSc BPS Program

Adobe Design and Web Premium CS6,
Microsoft Office 2013 32bit,
ANSYS 15.0-Fluent/CFX,
ANSYS 17.1-Fluent/CFX,
IESVE 2015 Feature Pack 02 Hotfix 02 SketchUp v8, v2015, v2016,
PyroSim 2016-1 64bit,
Pathfinder 2016-1 64bit,
Autodesk Revit 2016,
Autodesk Navisworks Manage 2016,
Autodesk AutoCAD 2016,
Autodesk 3ds Max 2016,
Autodesk Showcase 2016,
Autodesk AutoCAD Raster Design 2016,
Autodesk Robot Structural Analysis Professional 2016
Dell OptiPlex 9020
CD-RW/DVD+-RW with Dual Layer Write Capabilities
GISLab Dell OptiPlex 9020, 4th Gen Intel Core i7-4770, 3.40GHz, 16GB DDR3 SDRAM, 256GB SSD Drive, 500GB Harddisk, 1GB AMD Radeon HD8490 Video Graphic, 23" Wide Screen LED, Windows 7 Enterprise 64bit. Adobe Design and Web Premium CS6,
Microsoft Office 2013 32bit,
ArcGIS 10.3 Desktop,
SPSS 24 64bit,
Matlab R2015B,
SAS 9.4 64bit,
EndNote X7.4
CD-RW/DVD+-RW with Dual Layer Write Capabilities
ES1 Dell OptiPlex 7040, 6th Gen Intel Core i7-6700(Skylake)(Quad Core 3.3GHz), 16GB DDR4 SDRAM, M.2 256GB PCIe NVMe Class 40 SSD, 2.5" 500GB SATA HDD, AMD Radeon R5 340X,2GB, Dell E2316H 23" Wide Screen Monitor with LED Back Light, Windows 10 Education 64bit. Dell 7040
Adobe Creative Cloud Desktop Apps,
Microsoft Office 2016 32bit,
Microsoft Project 2016 32bit,
ArchiCAD 19 INT,
MEP Modeller for ArchiCAD 19 INT,
ArchiCAD Connection for Revit 2016 INT,
Polygon Counting Tool 19 INT,
Solibri IFC Optimizer v2.1.4,
Solibri Model Viewer v9.6,
PyroSim 2016-1 64bit,
Pathfinder 2016-1 64bit,
FireWind 3.6,
ANSYS 15.0-Fluent/CFX,
ANSYS 17.1-Fluent/CFX,
IESVE 2015 Feature Pack 02 Hotfix 02,
SketchUp v8, v2015, v2016,
Autodesk AutoCAD 2016,
Autodesk Robot Structural Analysis Professional 2016,
AutoDesk Revit 2016,
Autodesk Structural Analysis Toolkit for Revit 2016,
Autodesk Navisworks Manage 2016,
Autodesk 3ds Max 2016,
Autodesk Showcase 2016,
Autodesk AutoCAD Raster Design 2016,
Glodon Takeoff for Architecture and Structure TAS2016,
Glodon Takeoff for Rebar TRB2016,
Tekla Structures Learning,
Tekla BIMsight,
Synchro Professional 5.1 64bit,
3DView 3.0
Dell 7040
CD-RW/DVD+-RW with Dual Layer Write Capabilities
Dell OptiPlex 9020, , 4th Gen Intel Core i7-4770, 3.40GHz, 16GB DDR3 SDRAM, 256GB SSD Drive, 500GB Harddisk, 1GB AMD Radeon HD8490 Video Graphic, 23" Wide Screen LED, Windows 7 Enterprise 64bit. Dell 9020
Adobe Web Premium CS5,
Microsoft Office 2016 32bit,
Microsoft Project 2016 32bit,
ArchiCAD 19 INT,
MEP Modeller for ArchiCAD 19 INT,
ArchiCAD Connection for Revit 2016 INT,
Polygon Counting Tool 19 INT,
Solibri IFC Optimizer v2.1.4,
Solibri Model Viewer v9.6,
PyroSim 2016-1 64bit,
Pathfinder 2016-1 64bit,
FireWind 3.6,
ANSYS 15.0-Fluent/CFX,
ANSYS 17.1-Fluent/CFX,
IESVE 2015 Feature Pack 02 Hotfix 02,
SketchUp v8, v2015, v2016,
Autodesk AutoCAD 2016,
Autodesk Robot Structural Analysis Professional 2016,
AutoDesk Revit 2016,
Autodesk Navisworks Manage 2016,
Autodesk 3ds Max 2016,
Autodesk Showcase 2016,
Autodesk AutoCAD Raster Design 2016,
Glodon Takeoff for Architecture and Structure TAS2016,
Glodon Takeoff for Rebar TRB2016,
Tekla Structures Learning,
Tekla BIMsight,
Synchro Professional 5.1 64bit,
3DView 3.0
Dell 9020
CD-RW/DVD+-RW with Dual Layer Write Capabilities
ES2 Dell OptiPlex 9020, 4th Gen Intel Core i7-4770, 3.40GHz, 16GB DDR3 SDRAM, 256GB SSD Drive, 500GB Harddisk, 1GB AMD Radeon HD8490 Video Graphic, 23" Wide Screen LED, Windows 7 Enterprise 64bit. Adobe Design and Web Premium CS6,
Microsoft Office 2013 32bit,
ArchiCAD 19 INT,
MEP Modeller for ArchiCAD 19 INT,
ArchiCAD Connection for Revit 2016 INT,
Polygon Counting Tool 19 INT,
Solibri IFC Optimizer v2.1.4,
Solibri Model Viewer v9.6,
PyroSim 2016-1 64bit,
Pathfinder 2016-1 64bit,
FireWind 3.6,
ANSYS 15.0-Fluent/CFX,
ANSYS 17.1-Fluent/CFX,
IESVE 2015 Feature Pack 02 Hotfix 02,
SketchUp v8, v2015, v2016,
Autodesk AutoCAD 2016,
Autodesk Robot Structural Analysis Professional 2016,
Autodesk Revit 2016,
Autodesk Structural Analysis Toolkit for Revit 2016,
Autodesk Navisworks Manage 2016,
Autodesk 3ds Max 2016,
Autodesk Showcase 2016,
Autodesk AutoCAD Raster Design 2016,
Glodon Takeoff for Architecture and Structure TAS2016,
Glodon Takeoff for Rebar TRB2016,
Tekla Structures Learning,
Tekla BIMsight,
Synchro Professional 5.1 64bit,
3DView 3.0
CD-RW/DVD+-RW with Dual Layer Write Capabilities

Procedures - For Booking of Computer Room

  1. Cluster available for booking: CR1, CR4, GIS Lab, E-Studio 1 & E-Studio 2
  2. Computer Room Booking can be made online by staff via the Web Room Booking system for teaching facilities (under NUS staff portal eServices >> Facilities Booking >> Teaching Facilities)
  3. Approval and confirmation will be followed up through email within 1-2 working days
  4. For any urgent booking, please email or call ext.: 65161664
  5. Requests to change the existing timetable schedules must be made through the respective department

24hr Printing and Photocopying Services
All students and staff in SDE can print mono/colour A4/A3 documents as well as photocopying 24 hours, 7 days a week.
These services are outsourced to our provider, Seng City Trading Pte Ltd. All equipment and payments are managed by the company.
Research Students who do not have access to printers in their research corners can make use of this 24 hour Seng City service.
Please note that while the services are available 24 hours a day, there will be NO Technical Support from Seng City Staff, SDE IT Helpdesk or Student Assistants during the following period:

Term Time
Mon – Thurs: after 10pm to 9.00am next day
Fri: after 10pm to 9.00am next day
Sat: after 1.00pm to 9.00am next Monday
Sun/PH: whole day

Vacation/Term Break
Mon – Thurs: from 6.00pm to 9.00am next day
Fri: from 5.30pm to 9.00am next day
Sat: from 1.00pm to 9.00am next Monday
Sun/PH: whole day
You therefore understand that you are using the service at your own risk during the above period.
More information on Seng City Printing Services can be found Here

Rules & Guidelines

  1. No classes should be held in the computer rooms outside the existing timetable schedule unless they have been booked for your use.
  2. Printing service for staff is free for official works but chargeable for any personal usage. For students, all printing service is chargeable.
  3. Priority of any work request shall be given first to Teaching and Administrative, followed by Research, Consultation and lastly, other Academic Work of Personal Nature.
  4. Staff using student assistant to do the work must carry out the work in the student cluster and not in the Staff Computing Suite.
  5. Staff is not allowed to help print student's documents to the network printers at the Staff Computing Suite.
  6. Support to staff research is restricted to setting up hardware and software within the Computer Complex or staff PC.
  7. No locking of PCs with passwords in computer room.
  8. No reservation on the use of PCs and no hoarding of PCs with personal belongings.
  9. IT Support staff can be asked to set up equipment even outside NUS premises upon necessary approval.
  10. No food and drinks allowed. Any student caught violating the rule will be liable for disciplinary action.
  11. Do not leave your belonging unattended. Computer Complex is not responsible for any lost.

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