Welcome to NUS Information Resource Centre

IT Support

About IT Support

Address
SDE Computer Complex
School of Design and Environment
National University of Singapore
4 Architecture Drive
SDE1 #04-01
Singapore 117566

Operating Hour
Room	Open	Close	Remarks
Staff Computing Suite [weekdays]	8:30am	5:30pm	*Normal Mode
[weekdays]	5:30pm	8:30am	*Secure Mode
[Saturdays]	8:30am	1:00pm	*Normal Mode
[Saturdays]	1:00pm	8:30am	*Secure Mode
[Sunday & Public Holiday]	Whole Day		*Secure Mode

Student Cluster (Term Time) [weekdays]	9:00am	5:30pm	*Normal Mode
[weekdays]	5:30pm	9:00pm	*Secure Mode
[Saturdays]	9:00am	1:00pm	*Normal Mode (only CR4 will be opened)

Student Cluster (Vacations ) [weekdays]	9:00am	5:30pm	*Normal Mode
[Saturdays]	Closed

* Normal Mode, access by smart card, pin number not required
* Secure Mode, access by smart card, pin number required

• Staff Computing Suite is strictly for staff only
• Student Clusters are strictly for all teaching staff, research assistants, undergraduate and graduate students of Real Estate and Building

Contact No : 6516 1664

Staff
• Clement Choo	Lab Officer
• Steve Tang	Lab Officer
• Sean Siew Chua	Lab Officer
• Lim Yao Ho	Lab Officer

Scope of Work
	Provide IT HelpDesk Services to SDE teaching, administrative, laboratory, research staff, and students
	Service and maintenance of computers, IT equipment and software applications in student clusters, staff offices, seminar rooms, lecture rooms
	Support lecture and tutorial classes with installation, testing and configuration of software applications in student clusters
	Administer and manage the SMART CARD ACCESS for departments of Building and Real Estate
	Support users using the Datastream Services (Dept of Real Estate), providing financial and economic information for investment research and analysis
	Support Syllabus Plus-NUS Time Table System
	Maintenance of SISV Realink Property Databases
	Support Window Messaging and Emeeting services

Facilities
	Computer Room 1 @ SDE1 #04-01D Intel Core 2 Duo PC x 29
	Computer Room 2 @ SDE1 #04-01C Pentium IV PC x 25
	Computer Room 3 @ SDE1 #04-01B Pentium IV PC x 30
	Computer Room 4 @ SDE1 #04-23 Pentium IV PC x 35
	GIS Lab @ SDE1 #05-37 Pentium D PC x 25
	E-Studio 2 @ SDE2 #03-13 (Priority given to e-Measurement and e-Drafting) Pentium IV PC x 29
	Cluster available for booking: CR1, CR2, CR3, E-Studio 2 Booking system available online here (under Corporate Resources & Services Menu, Facilities Booking)

Procedures
	For Booking of Computer Room
	Room Booking is available online at here (under Corporate Resources & Services Menu, Facilities Booking) approval and confirmation will be followed up through email within 1-2 days For any urgent booking, please email or call ext.: 1664 Requests to change the existing timetable schedules must be made through the respective department

Rules & Guidelines
	No classes should be held in the computer rooms outside the existing timetable schedule unless they have been booked for your use
	Printing service for staff is free for official works but chargeable for any personal usage. For students, all printing service are chargeables
	Priority of any work request shall be given first to Teaching and Administrative, followed by Research, Consultation and lastly, other Academic Work of Personal Nature
	Staff using student assistant to do the work must carry out the work in the student cluster and not in the Staff Computing Suite
	Staff is not allowed to help print student's documents to the network printers at the Staff Computing Suite
	Support to staff research is restricted to setting up hardware and software within the Computer Complex or staff PC
	No locking of PCs with passwords in computer room
	No reservation on the use of PCs and no hoarding of PCs with personal belongings
	IT Support staff can be asked to set up equipment even outside NUS premises upon necessary approval
	No food and drinks allowed
	Do not leave your belonging unattended. Computer Complex is not responsible for any loss.